${{dc.hc-help_center}}$ ${{dc.hc-help_center}}$

Returns

Return policy, How to return your order, refunds and exchanges

Return Policy & How to Return

What is your return policy?

How do I make a return?

I cannot register my return. What do I do?

I no longer have the original parcel box to return my order. What should I do?

How do I exchange the order I placed on the United Kingdom site?

Can I return a Gift?

My Refund

I've sent my item back, but I haven't received my refund. What is my refund status?

How long will it take for my refund to be shown in my account?

How can I receive my refund if my card is no longer in use?

Do you refund the delivery charge?

More Return Enquiries

Can I return more than one order in the same box?

I bought a kit and only want to return one item. Can I do this?

Do I need to return my free gift with the rest of my order?

I disputed an order, but can you issue my refund now?

Different Methods Of Return

Can I return my online purchase to a store or counter?

Can I return my order if I'm in a different country or location from when I received it?

My item arrived damaged from an authorised retailer