We will aim to refund you within 14 days of receiving the returned item. It can then take 2-5 business days for the funds to be reflected back in the original payment account.
Once your refund has been processed, you will receive an email that states ‘Your refund has been sent’.
If you have any questions about your return, or if you have not received your refund after 21 days, please contact the Tilbury Loving Care team, so we can investigate.