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Send us a message
English (United Kingdom)
Deutsch
English (United States)
Español
Español (Estados Unidos)
Français
Français (Canada)
Italiano
Send us a message
Charlotte Tilbury Beauty Ltd
Returns
My Refund
My Refund
I've sent my item back, but I haven't received my refund. What is my refund status?
We will aim to refund you within 14 days of receiving the returned item. It can then take 2-5 business days for the f...
How long will it take for my refund to be shown in my account?
After you have received your refund confirmation email, please allow 2-5 business days for the funds to be reflected ...
How can I receive my refund if my card is no longer in use?
As long as your card account is still open, you can receive your refund. If your card has been lost, stolen or cancel...
Do you refund the delivery charge?
We don't offer refunds of the delivery charge for orders that are returned back to us.