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Return Policy & How to Return

What is your return policy?
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple...
How do I make a return?
You can return your order of unused or gently used items, free of charge for a full refund within 30 days of purchase...
I cannot register my return. What do I do?
If you are having issues registering your return on our returns page, it may be because of one of the following reaso...
I no longer have the original parcel box to return my order. What should I do?
If you no longer have the original Charlotte Tilbury, please use any other alternative to package your items back to ...
How do I exchange the order I placed on the United Kingdom site?
Click here to begin your exchange. Exchanges must only be like for like items and you are unable to partially exchang...
Can I return a Gift?
If you wish to return an item you received as a gift purchased on charlottetilbury.com, you may return it for store c...