You can return your order of unused or gently used items, free of charge for a full refund within 30 days of purchase. To return your order, please click here and follow the instructions. Refunding your order can take 14-21 working days to appear in your account.
RETURN EXCEPTIONS
Please note:
- We are only able to deal with returns/exchanges for online purchases. If you purchased a product at one of our authorized retailers or counters, please contact them directly.
- For all bundle purchases, individual components may not be returned separately for a refund. If you have requested a refund, all components must be returned.
- You are, however, able to exchange individual components from a bundle/kit for a like for like product in an alternative shade.
- Engraved items are not eligible for return or exchange unless faulty once opened.
- There is no charge to exchange an item although exchanges are subject to availability. If you would like to exchange an item please select the replacement shade required.
- Please note exchanges are not accepted on IE, EU and AU orders. This applies to orders purchased on our Australia, Europe, France, Germany, Italy, Netherlands, Republic of Ireland, Spain websites.
- We offer a free return service for the UK only. We do not yet offer free returns to the EU, IE and AU.
Not sure where to find your order number?
- You can find the 7 or 8 digit order number in your order confirmation email or in the account section on our website.
- Kindly note you may see another order number referred to as a warehouse order number or SO number. These orders start with SO#0000, but cannot be used to create a return.