If this was bought from a partner retailer/store, we are unable to complete your request for a refund/exchange. Our retail partners operate as a separate business entity and we are therefore unable to process any refund/exchange requests on their behalf. Please reach out directly to the retailer that you purchased through and they will be happy to assist you.
If you wish to return an item you received as a gift that was purchased online, the person who purchased the gift will need to raise an exchange on your behalf, via our returns portal.