RETURNS

Return Policy & How to Return

• Extended Christmas Returns Policy- 31st January 2025
• How do I make a return?
• What is your return policy?
• I cannot register my return. What do I do?
• TikTok Returns
• I no longer have the original parcel box to return my order. What should I do?

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My Refund

• What is my refund status?
• How long will it take for my refund to be shown in my account?
• How can I receive my refund if my card is no longer in use?
• I've returned an item, where is my refund?
• Do you refund the delivery charge?

More Return Enquiries

• Can I return the Mystery Box?
• I bought a kit and only want to return one item. Can I do this?
• Do I need to return my free gift with the rest of my order?
• I disputed an order, but can you issue my refund now?

Different Methods Of Return

• Can I return my online purchase to a store or counter?
• Can I return my order if I'm in a different country or location from when I received it?
• My item arrived damaged from an authorised retailer