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  1. Charlotte Tilbury Beauty Ltd
  2. RETURNS

RETURNS

Return policy, How to return your order, refunds and exchanges

Return Policy & How to Return

  • What is your return policy?
  • How do I make a return?
  • I cannot register my return. What do I do?
  • TikTok Returns
  • I no longer have the original parcel box to return my order. What should I do?
  • How do I exchange?
See all 7 articles

My Refund

  • What is my refund status?
  • How long will it take for my refund to be shown in my account?
  • How can I receive my refund if my card is no longer in use?
  • I've returned an item, where is my refund?
  • Do you refund the delivery charge?

More Return Enquiries

  • Can I return the Mystery Box?
  • I bought a kit and only want to return one item. Can I do this?
  • Do I need to return my free gift with the rest of my order?
  • I disputed an order, but can you issue my refund now?

Different Methods Of Return

  • Can I return my online purchase to a store or counter?
  • Can I return my order if I'm in a different country or location from when I received it?
  • My item arrived damaged from an authorised retailer
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