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Charlotte Tilbury Beauty Ltd
RETURNS
RETURNS
Return policy, How to return your order, refunds and exchanges
Return Policy & How to Return
How do I make a return?
How do I exchange?
I cannot register my return. What do I do?
TikTok Returns
I no longer have the original parcel box to return my order. What should I do?
Can I return a Gift?
My Refund
What is my refund status?
How long will it take for my refund to be shown in my account?
How can I receive my refund if my card is no longer in use?
I've returned an item, where is my refund?
Do you refund the delivery charge?
More Return Enquiries
I want to return a damaged/faulty item. What should I do?
I bought a kit and only want to return one item. Can I do this?
Do I need to return my free gift with the rest of my order?
I disputed an order, but can you issue my refund now?
Different Methods Of Return
Can I return my order if I'm in a different country or location from when I received it?
Can I return my online purchase to a store or counter?
My item arrived damaged from an authorised retailer