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Delivery

Where is my Order, Delivery information, Shipping timeframes and more

Shipping
What security measures are put in place for my high value order?
What shipping methods do you offer?
I placed my order over the weekend. When will it ship?
When will my order ship?
What locations do you ship to?
Why does my tracking information show a label has been created, but there are no other updates?
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Order Queries
Do I need to pay taxes and duties on my US order?
Do I need to pay taxes and duties on my Canada order?
Couriers & Other Important Information
My order is shipping to the wrong address. Can you change the address?
My tracking details say my order was delivered, but I haven't received it. What should I do?
My order is being returned to shipper. What happens now?

Fragrance Shipping
Fragrance Shipping Policy
What Shipping Methods are offered with my Charlotte Fragrance?

PO Boxes
US- Do you deliver to PO boxes?
Canada- Do you deliver to PO boxes?

Business working days & Public holidays
US- Are there days when my package won't ship?
Canada- Are there days when my package won't ship?