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Order Queries

Do I need to pay taxes and duties on my US order?
We are required to charge sales tax in nexus states. The total cost of the sales tax varies according to each state. ...
Do I need to pay taxes and duties on my Canada order?
We ship to Canada from the United States on a Delivery Duties Paid basis which means you will not incur any additiona...
Couriers & Other Important Information
Canada: : Ground shipping costs $9.95 on all orders under $50 or FREE for Loyalty Members. Most in-stock items will a...
My order is shipping to the wrong address. Can you change the address?
You can request these changes with our customer care team within 20 minutes of placing your order during our business...
My tracking details say my order was delivered, but I haven't received it. What should I do?
Please allow up to 24 hours for delivery from the time your tracking details state your order was delivered. Occasion...
My order is being returned to shipper. What happens now?
If our courier was unable to successfully deliver your package, your order will be returned back to us and you will b...