You can request these changes with our customer care team within 20 minutes of placing your order during our business hours 9am – 6pm EST Monday – Friday, excluding bank holidays. You can get in touch here.
We will be unable to honor any requests to change an order after the 20 minute window or any orders placed outside of our business hours.
While we will do our best to action any cancellation or address change requests, there may be instances where we are unable to make the requested change.
Articles in this section
- Do I need to pay taxes and duties on my US order?
- Do I need to pay taxes and duties on my Canada order?
- Couriers & Other Important Information
- My order is shipping to the wrong address. Can you change the address?
- My tracking details say my order was delivered, but I haven't received it. What should I do?
- My order is being returned to shipper. What happens now?