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Shipping

What security measures are put in place for my high value order?
All US orders valued at $500 or more ship out through UPS and require the recipient's signature upon delivery. If for...
What shipping methods do you offer?
Canadian Orders:STANDARD SHIPPING – Standard shipping costs $9.95. FREE on orders over $50 or FREE for Loyalty Member...
I placed my order over the weekend. When will it ship?
Our warehouse is currently processing orders Monday through Friday. Orders placed after cutoff time on Friday through...
When will my order ship?
Most orders ship within 24-48 hours within business hours.  Our warehouses are operational Monday - Friday and are cl...
What locations do you ship to?
We ship to the following locations: Australia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, Canary Islands...
Why does my tracking information show a label has been created, but there are no other updates?
We’re sorry that you’re unable to view any tracking updates for your recent order. When a courier is experiencing a h...
Why was my order delivered to a UPS Access Point/Store?
UPS has protocols in place where they will deliver to an access point if they feel the delivery location is not secur...
Can I have my order delivered to a UPS Access Point via Click and Collect?
In the US, we offer Click and Collect to over 24,000 UPS pick-up points for faster, greener shipping. Please select y...