All US orders valued at $500 or more ship out through UPS and require the recipient's signature upon delivery.
If for any reason the first delivery attempt is unsuccessful, you will be receiving a delivery card with further instructions. If you have missed your first delivery attempt, we recommend reaching out to UPS directly for assistance.
Please note, if UPS is unable to reach you, your parcel may be returned back to us.
Articles in this section
- Orders placed during our Summer Sale and potential dispatch delays
- What security measures are put in place for my high value order?
- What shipping methods do you offer?
- I placed my order over the weekend. When will it ship?
- When will my order ship?
- What locations do you ship to?
- Why does my tracking information show a label has been created, but there are no other updates?
- Why was my order delivered to a UPS Access Point/Store?
- Can I have my order delivered to a UPS Access Point via Click and Collect?