We’re sorry that you’re unable to view any tracking updates for your recent order.
When a courier is experiencing a high volume of packages it may result in a lack of visibility on the progress of some of their shipments. Although your tracking details state that a label has been created, your package is in transit to you and should arrive in the 3-5 business day timeframe.
We also suggest checking your tracking link periodically as it should update shortly before your package is delivered.
We understand that this is frustrating, but please know that tracking updates are triggered by the courier and not by Charlotte Tilbury.
We apologize for any frustration caused by this.
Articles in this section
- What security measures are put in place for my high value order?
- What shipping methods do you offer?
- I placed my order over the weekend. When will it ship?
- When will my order ship?
- What locations do you ship to?
- Why does my tracking information show a label has been created, but there are no other updates?
- Why was my order delivered to a UPS Access Point/Store?
- Can I have my order delivered to a UPS Access Point via Click and Collect?