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  1. Charlotte Tilbury Beauty Ltd US
  2. DELIVERY

DELIVERY

Shipping, Order Queries, PO Boxes, Business working days & Public holidays

Shipping

  • What security measures are put in place for my high value order?
  • What shipping methods do you offer?
  • When will my order ship?
  • What locations do you ship to?
  • Why does my tracking information show a label has been created, but there are no other updates?
  • Why was my order delivered to a UPS Access Point/Store?
See all 7 articles

Order Queries

  • Will my order be delayed by the 4th of July holiday (US Indepence Day)?
  • Do I need to pay taxes and duties on my US order?
  • Orders placed during our Summer Sale (July 1st, 2025 - July 21st, 2025)
  • Do I need to pay taxes and duties on my Canada order?
  • Couriers & Other Important Information
  • My order is shipping to the wrong address. Can you change the address?
See all 8 articles

Fragrance Shipping

  • Fragrance Shipping Policy
  • What Shipping Methods are offered with my Charlotte Fragrance?
  • What is the difference between Try Me Guarantee Samples and our Generic Samples?

PO Boxes

  • US- Do you deliver to PO boxes?
  • Canada- Do you deliver to PO boxes?

Business working days & Public holidays

  • US- Are there days when my package won't ship?
  • Canada- Are there days when my package won't ship?
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