Shipping
- What security measures are put in place for my high value order?
- What shipping methods do you offer?
- I placed my order over the weekend. When will it ship?
- When will my order ship?
- What locations do you ship to?
- Why does my tracking information show a label has been created, but there are no other updates?
Order Queries
- Do I need to pay taxes and duties on my US order?
- Do I need to pay taxes and duties on my Canada order?
- Couriers & Other Important Information
- My order is shipping to the wrong address. Can you change the address?
- My tracking details say my order was delivered, but I haven't received it. What should I do?
- My order is being returned to shipper. What happens now?