DELIVERY

Shipping

• Why does my UPS tracking information show a label has been created, but there are no other updates?
• What shipping methods do you offer?
• Why was my order delivered to a UPS Access Point/Store?
• What locations do you ship to?
• Do you offer Click and Collect in the US?

Order Queries

• Do I need to pay taxes and duties on my order?
• Couriers & Other Important Information
• My order is shipping to the wrong address. Can you change the address?
• My tracking details say my order was delivered, but I haven't received it. What should I do?

PO Boxes

• US- Do you deliver to PO boxes?
• Canada- Do you deliver to PO boxes?

Business working days & Public holidays

• US- Are there days when my package won't ship?
• Canada- Are there days when my package won't ship?