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  1. Charlotte Tilbury Beauty Ltd
  2. DELIVERY

DELIVERY

Shipping, Order Queries, PO Boxes, Business working days & Public holidays

Shipping

  • When will my order ship?
  • Why does my UPS tracking information show a label has been created, but there are no other updates?
  • What shipping methods do you offer?
  • What locations do you ship to?
  • Do you offer Click and Collect in the US?

Order Queries

  • Do I need to pay taxes and duties on my order?
  • Couriers & Other Important Information
  • My order is shipping to the wrong address. Can you change the address?
  • My tracking details say my order was delivered, but I haven't received it. What should I do?
  • My tracking details show that my order is being returned to shipper. What happens now?

PO Boxes

  • US- Do you deliver to PO boxes?
  • Canada- Do you deliver to PO boxes?

Business working days & Public holidays

  • US- Are there days when my package won't ship?
  • Canada- Are there days when my package won't ship?
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