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Returns

How to return your order, when your refund will be issued & more

Return Policy & How to Return

What is your return policy?
How do I make a return?
How do I get a new return label?
Can I return a Gift?

My Refund
I've sent my item back, but I haven't received my refund. What is my refund status?
How long will it take for my refund to be shown in my account?
How can I receive my refund if my card is no longer in use?
Do you refund the delivery charge?

More Return Enquiries
Can I return more than one order in the same box?
I bought a kit and only want to return one item. Can I do this?
Do I need to return my free gift with the rest of my order?
I disputed an order, but can you issue my refund now?

Different Methods Of Return
Can I return my online purchase to a store or counter?
Can I return my order if I'm in a different country or location from when I received it?
My purchase from an authorised retailer is damaged/faulty. Can you assist me?

Afterpay Returns
Can I return an order purchased with Afterpay?
What happens to my payments when I make a return?
Why am I being charged if my item was returned?