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Send us a message
English (United States)
Deutsch
English (United Kingdom)
Español
Español (Estados Unidos)
Français
Français (Canada)
Italiano
Send us a message
Charlotte Tilbury Beauty Ltd US
Returns
My Refund
My Refund
I've sent my item back, but I haven't received my refund. What is my refund status?
We will aim to refund you within 14 days of receiving the returned item, but it may take up to 21 days. It can then t...
How long will it take for my refund to be shown in my account?
After you have received your refund confirmation email, please allow 2-10 business days for the funds to be reflected...
How can I receive my refund if my card is no longer in use?
All refunds are issued to the original method of payment used. As long as your card account is still active, you can ...
Do you refund the delivery charge?
We don't offer refunds of the delivery charge for orders that are returned back to us.