We’re so sorry that your item(s) did not meet your expectations and we are committed to providing premium customer service to our customers and accept returns of unused or gently used products. In order to use the prepaid label you received from Charlotte Tilbury, you will need to ship your items back from the country or location your order was shipped from. If you would like to ship your return back from a different country or location, you will be responsible for any return shipping costs.
If you would like to enquire the full shipping address for your return parcel, you can email us here for further details.