If this was purchased from a partner retailer/store, we are unable to complete your request for a refund/exchange. Our retail partners operate as a separate business entity and we are therefore unable to process any change requests on their behalf. Please reach out directly to the retailer the gift was purchased from for assistance with a return.
If you wish to return an item you received as a gift purchased on charlottetilbury.com, you may return it for store credit to your Charlotte Tilbury account. Any refunds will be issued to the purchaser's original method of payment.
Please get in touch with the order number for the gift return and we'll advise on the next steps.