RETURNS

Return Policy & How to Return

• Extended Holiday Returns Period - January 31st, 2025
• What is your return policy?
• How do I make a return?
• Canadian Returns during Canada Post Strike
• How do I get a new return label?
• Instagram Returns

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My Refund

• I've sent my item back, but I haven't received my refund.
• When will I receive my refund?
• How long will it take for my refund to be shown in my account?
• How can I receive my refund if my card is no longer in use?
• My return tracking details show that my return was successfully delivered. Where is my refund?
• Do you refund the delivery charge?

More Return Enquiries

• Can I return my Mystery Box?
• I bought a kit and only want to return one item. Can I do this?
• Do I need to return my free gift with the rest of my order?
• I disputed an order, but can you issue my refund now?

Different Methods Of Return

• Can I return my online purchase to a store or counter?
• Can I return my order if I'm in a different country or location from when I received it?
• My purchase from an authorised retailer is damaged/faulty. Can you assist me?

Afterpay Returns

• Can I return an order purchased with Afterpay?
• What happens to my payments when I make a return?
• Why am I being charged if my item was returned?