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  1. Charlotte Tilbury Beauty Ltd US
  2. RETURNS

RETURNS

How to return your order, when your refund will be issued & more

Return Policy & How to Return

  • What is your return policy?
  • How do I make a return?
  • How do I get a new return label?
  • Instagram Returns
  • Can I return a Gift?

My Refund

  • I've sent my item back, but I haven't received my refund.
  • When will I receive my refund?
  • How long will it take for my refund to be shown in my account?
  • How can I receive my refund if my card is no longer in use?
  • My return tracking details show that my return was successfully delivered. Where is my refund?
  • Do you refund the delivery charge?

More Return Enquiries

  • I bought a kit and only want to return one item. Can I do this?
  • Do I need to return my free gift with the rest of my order?
  • I disputed an order, but can you issue my refund now?

Different Methods Of Return

  • Can I return my online purchase to a store or counter?
  • Can I return my order if I'm in a different country or location from when I received it?
  • My purchase from an authorised retailer is damaged/faulty. Can you assist me?

Afterpay Returns

  • Can I return an order purchased with Afterpay?
  • What happens to my payments when I make a return?
  • Why am I being charged if my item was returned?
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