We are able to accept the return of unused or gently used items free of charge for a full refund within 30 days of their purchase. Refunds can take up to 10 working days to show in your account.
We’ve improved our returns process. Please follow the instructions below so that we can process your return as quickly as possible. You will be notified by email once your returns have been received and processed.
START A RETURN
Please fill the form here so we can locate your order
You can find the details in the Order Confirmation email or in My Account
EMAIL ADDRESS*
ORDER NUMBER*
START YOUR RETURN
INFO ON OUR RETURN PROCESS
- Provide your details on the return form so we can locate your order
You can find the details in the Order Confirmation email or in My Account - Select the items you want to return or exchange
We are only able to exchange an item for the same item in a different shade - Choose a return method
Depending on your selected carrier you may need a printer at home - Return your parcel using your chosen method
Pack your returns in the original packaging, enclose the completed returns form in your parcel, and depending on your selected carrier, affix the returns label or show the QR code
RETURN EXCEPTIONS
Please note:
- We are unable to take returns on products not purchased online at CharlotteTilbury.com. If you purchased a product at one of our authorized retailers or counters, please contact them directly.
- For all bundle purchases, individual components may not be returned separately.
- Engraved items are not eligible for return or exchange unless faulty once opened.
- We are only able to exchange an item for the same item in a different shade.
- There is no charge to exchange an item although exchanges are subject to availability. If you would like to exchange an item please select the replacement shade required.
