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Promotions & Gift Cards

Promo Codes, Loyalty, Magic Beauty Stars, Discounts & Gift Cards

How Charlotte’s Darlings Loyalty Account Works
How Do I Join Charlotte’s Loyalty Programme?
Am I Eligible for Charlotte’s Darlings Loyalty Club?
Do All of My Purchases Count Towards Charlotte’s Darlings Loyalty Club?
What Are Loyalty Coins?
How Do I Redeem Loyalty Coins?
How Do I Redeem Loyalty Rewards?

I Have an Issue with My Loyalty Account/Reward
Why Are My Store Purchases Not Showing In My Account/Can I Add These?
Why Have I Gone Down a Loyalty Level?
Can I Get My Loyalty Coins Reinstated If I Do Not Use Them?
What If I Don’t Like the Available Birthday Gift?
Why Did My Reward Not Apply?
Can I use my Loyalty Coins and Level Rewards together?

Troubleshooting Our Promotions
Why isn't my promotion code working?
How do I redeem a promotion code?

Pro Artist Programme
Do you offer a discount for makeup artists and students?
When will I receive an update on my application?
Can I use my PRO discount on all products on site?
Can I ship product directly to my clients?
I cannot submit my Pro Artist application. What should I do?
I recently moved to another country/location. Can I still use my PRO discount?

Gift with Purchase
Why Are Offers Showing on the APP Not Showing on the Website?
Tilbury Treats/Gift with Purchase
I want the free gift, but can I pick a different shade?
Do I need to send back my free gift?

Other Discounts and Offers
Do you offer subscriptions?
Why haven't I received an email with my code?
Do you offer free express shipping if I spend a certain amount?
Do you offer a student discount?
Do you offer a discount for health care workers?
Do you offer student discount?
See all 7 articles

Charlotte's Magic Beauty Stars
Why join Charlotte's Magic Beauty Stars?
Does the discount apply to all products?
Why is my social post not being recognised?
Can I change/personalise my discount code?

Gift Cards
Do you sell eGift Cards?
How do I redeem my eGift Card?
Where can I use my gift card?
I've purchased a gift card and not received it
What do I do if I entered the wrong email address for the gift recipient?

Refer A Friend
Do you offer a discount if I refer a friend?
Why isn't my Refer A Friend promotion code working?
My friend placed an order, but I haven’t received my code.

Free Samples
Why Can't I Select Free Samples?
Why did my order arrive without samples?
What is the difference between Try Me Guarantee Samples and our Generic Samples?