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I Have an Issue with My Loyalty Account/Reward

Why Are My Store Purchases Not Showing In My Account/Can I Add These?
Purchases made at one of our Beauty Wonderlands will only count if your email address is provided at the till during ...
Why Have I Gone Down a Loyalty Level?
Loyalty Levels and available Rewards and Benefits can change based on the following reasons:Your purchases within the...
Can I Get My Loyalty Coins Reinstated If I Do Not Use Them?
Once Loyalty Coins or Loyalty Coin Rewards expire, we do not have the ability to add these back to your account.Once ...
What If I Don’t Like the Available Birthday Gift?
We are unable to replace or change this gift if you are unhappy with it.If you would not like to receive this item, y...
Why Did My Reward Not Apply?
Please see below for a few examples of why your Reward may not have applied:You have not met the stated threshold to ...
Can I use my Loyalty Coins and Level Rewards together?
Only one Reward code can be used per order. You’ll be able to choose between a Loyalty Reward or a Loyalty Coin Rewar...