PROMOTIONS & GIFT CARDS

Charlotte Tilbury x Genshin Impact

• What is Genshin Impact and can you tell me more about your collaboration?
• What do I do if I have an issue with my Charlotte Tilbury x Genshin Impact order?
• When will I get my code for Genshin Impact Game Rewards?
• How many in-game rewards can I earn?
• What should I do if I can’t redeem my Genshin Impact code?

Loyalty Programme

• What are Loyalty Coins?
• Can I use my Loyalty Coin Rewards and Level Rewards Together?
• How do I join Charlotte's Loyalty Programme?
• How do I redeem my Loyalty Rewards and Benefits?
• Do all my purchases count towards Charlotte’s Loyalty Programme?

Discounts

• Do you offer subscriptions?
• Why haven't I received an email with my code?
• Do you offer free express shipping if I spend a certain amount?
• Do you offer student discount?
• Why is my discount code not working?
• Why is my 10% code not working?

Charlotte's Magic Beauty Stars

• Why join?
• Does the discount apply to all products?
• Why is my social post not being recognised?
• Can I change/personalise my discount code?

Gift Card

• Do you sell eGift Cards?
• How do I redeem my eGift Card?
• Where can I use my gift card?
• I've purchased a gift card and not received it
• What do I do if I entered the wrong email address for the gift recipient?

Promotions

• Why isn't my promotion code working?
• How do I redeem a promotion code?

10% Newsletter Sign-Up

• How do I get 10% off my order?
• Why won't my 10% code work?
• Why haven't I received and email with my code?

Refer A Friend

• Do you offer a discount if I refer a friend?
• Why isn't my Refer A Friend promotion code working?
• My friend placed an order, but I haven’t received my code.

Free Samples

• Do you offer free samples?

Gift with Purchase

• Tilbury Treats/Gift with Purchase
• I want the free gift, but can I pick a different shade?
• Do I need to send back my free gift?

PRO Artist Program

• Do you offer a discount for makeup artists and students?
• When will I receive an update on my application?
• Can I use my PRO discount on all products on site?
• Can I ship product directly to my clients?
• I cannot submit my Pro Artist application. What should I do?
• I recently moved to another country/location. Can I still use my PRO discount?