PROMOTIONS & GIFT CARDS

Holiday Season Promotions

• Can I use another promotion along with the Boxing Day Sale?
• Can I return the Mystery Box?

How Charlotte’s Darlings Loyalty Account Works

• How Do I Join Charlotte’s Loyalty Programme?
• Am I Eligible for Charlotte’s Darlings Loyalty Club?
• Do All of My Purchases Count Towards Charlotte’s Darlings Loyalty Club?
• What Are Loyalty Coins?
• How Do I Redeem Loyalty Coins?
• How Do I Redeem Loyalty Rewards?

I Have an Issue with My Loyalty Account/Reward

• Why Are My Store Purchases Not Showing In My Account/Can I Add These?
• Why Have I Gone Down a Loyalty Level?
• Can I Get My Loyalty Coins Reinstated If I Do Not Use Them?
• What If I Don’t Like the Available Birthday Gift?
• Why Did My Reward Not Apply?
• Can I use my Loyalty Coins and Level Rewards together?

Troubleshooting Our Promotions

• Why isn't my promotion code working?
• How do I redeem a promotion code?

Pro Artist Programme

• Do you offer a discount for makeup artists and students?
• When will I receive an update on my application?
• Can I use my PRO discount on all products on site?
• Can I ship product directly to my clients?
• I cannot submit my Pro Artist application. What should I do?
• I recently moved to another country/location. Can I still use my PRO discount?

Gift with Purchase

• Why Are Offers Showing on the APP Not Showing on the Website?
• Tilbury Treats/Gift with Purchase
• I want the free gift, but can I pick a different shade?
• Do I need to send back my free gift?

Other Discounts and Offers

• Do you offer subscriptions?
• Why haven't I received an email with my code?
• Do you offer free express shipping if I spend a certain amount?
• Do you offer a student discount?
• Do you offer a discount for health care workers?
• Do you offer student discount?

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Charlotte's Magic Beauty Stars

• Why join Charlotte's Magic Beauty Stars?
• Does the discount apply to all products?
• Why is my social post not being recognised?
• Can I change/personalise my discount code?

Gift Cards

• Do you sell eGift Cards?
• How do I redeem my eGift Card?
• Where can I use my gift card?
• I've purchased a gift card and not received it
• What do I do if I entered the wrong email address for the gift recipient?

Refer A Friend

• Do you offer a discount if I refer a friend?
• Why isn't my Refer A Friend promotion code working?
• My friend placed an order, but I haven’t received my code.

Free Samples

• Why Can't I Select Free Samples?
• Why did my order arrive without samples?
• What is the difference between Try Me Guarantee Samples and our Generic Samples?