PROMOTIONS & GIFT CARDS

Mystery Box

• Can you tell me what is in the Mystery Box?
• Can I return the Mystery Box?
• Can I use another promotion with the Mystery Box?
• Why isn't the Spend and Save Promotion applying to my Mystery Box?
• Why aren't all of my Mystery Box items packaged within the gift box?

Magical Savings

• Why isn't the Spend & Save promotion applying to the Magical 2 for 1 products?
• How does your spend and save promotion work?
• How does the Buy One, Gift One/Magical 2 for 1 promotion work?
• Can I use another promotion with your Spend and Save deal?
• Are you offering any additional promotions on the Charlotte Tilbury app?
• How do I use the Hyaluronic Happikiss that I received as a free gift with purchase?

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Disney 100 X Charlotte Tilbury

• What is the Disney 100 X Charlotte Tilbury Collection?
• How do the Disney Pins work?
• Why isn’t my promo code working on the Disney 100 X Charlotte Tilbury Collection?

Loyalty Programme

• What are Loyalty Coins?
• How can I earn and redeem Loyalty Coins?
• Can I earn Loyalty Coins on purchases made before July 18th?
• Will my Loyalty Coins Expire?
• Can I use my Loyalty Coin Rewards and Level Rewards Together?
• How do I join Charlotte's Loyalty Programme?

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Discounts

• Do you offer subscriptions?
• Why haven't I received an email with my code?
• Do you offer free express shipping if I spend a certain amount?
• Do you offer student discount?
• Why is my discount code not working?
• Why is my 10% code not working?

Charlotte's Magic Beauty Stars

• When do I get paid?
• When will my application be approved?
• Does the discount apply to all products?
• Where do I share my code?
• Why join?
• Can anyone join?

Gift Card

• Do you sell eGift Cards?
• How do I redeem my eGift Card?
• Where can I use my gift card?
• I've purchased a gift card and not received it
• What do I do if I entered the wrong email address for the gift recipient?

Promotions

• Why isn't my promotion code working?
• How do I redeem a promotion code?

10% Newsletter Sign-Up

• How do I get 10% off my order?
• Why won't my 10% code work?
• Why haven't I received and email with my code?

Refer A Friend

• Do you offer a discount if I refer a friend?
• Why isn't my Refer A Friend promotion code working?
• My friend placed an order, but I haven’t received my code.

Free Samples

• Do you offer samples?
• Can I select two of the same sample?
• Why didn't I receive the samples I selected at checkout?
• Why did my order arrive without samples?

Gift with Purchase

• Tilbury Treats/Gift with Purchase
• I want the free gift, but can I pick a different shade?
• Do I need to send back my free gift with my return?

PRO Artist Program

• Do you offer a discount for makeup artists and students?
• When will I receive an update on my application?
• Can I use my PRO discount on all products on site?
• Can I ship product directly to my clients?
• I cannot submit my Pro Artist application. What should I do?
• I recently moved to another country/location. Can I still use my PRO discount?