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Promotions & Rewards

Promo Codes, Loyalty, Magic Beauty Stars & Discounts

How Charlotte’s Darlings Loyalty Account Works
How Do I Join Charlotte’s Loyalty Programme?
Am I Eligible for Charlotte’s Darlings Loyalty Club?
Do All of My Purchases Count Towards Charlotte’s Darlings Loyalty Club?
What Are Loyalty Coins?
How Do I Redeem Loyalty Coins?
How Do I Redeem Loyalty Rewards?

I Have an Issue with My Loyalty Account/Reward
Why Are My Store Purchases Not Showing In My Account/Can I Add These?
Why Have I Gone Down a Loyalty Level?
Can I Get My Loyalty Coins Reinstated If I Do Not Use Them?
What If I Don’t Like the Available Birthday Gift?
Why Did My Reward Not Apply?
Can I use my Loyalty Coins and Level Rewards together?

Troubleshooting Our Promotions
Why isn't my promotion code working?
How do I redeem a promotion code?

Pro Artist Program
Do you offer a discount for makeup artists and students?
When will I receive an update on my application?
Can I use my PRO discount on all products on site?
Can I ship product directly to my clients?
I cannot submit my Pro Artist application. What should I do?
I recently moved to another country/location. Can I still use my PRO discount?

Gift with Purchase
Why Are Offers Showing on the APP Not Showing on the Website?
Gift with Purchase
I want the free gift, but can I pick a different shade?
Do I need to send back my free gift?

Other Discounts and Offers
Do you offer subscriptions?
Do you offer a student discount?
Do you offer a discount for teachers, health care workers, military members, etc?

Charlotte's Magic Beauty Stars Programme & Account Essentials
Why join Charlotte's Magic Beauty Stars?
Why has my application been rejected?
Where can I find my affiliate code and link?
How do I update my postal/email address or social media handle?
Does the discount apply to all products?
Can I change/ personalise my discount code?

Charlotte's Magic Beauty Stars Points, Tiers & Rewards
Why do I see other Ambassadors getting gift I haven’t received?
When will I receive my levelling up rewards gift?
What do higher tiers offer?
How many points do ambassadors earn for a successful referral?
Why have I not received any points for inviting someone to join the programme?
Why is my social post not being recognised?

Refer A Friend
Do you offer a discount if I refer a friend?
Why isn't my Refer A Friend promotion code working?
My friend placed an order, but I haven’t received my code.

Free Samples
Why Can't I Select Free Samples?
Why did my order arrive without samples?
What is the difference between Try Me Guarantee Samples and our Generic Samples?