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PROMOTIONS & GIFT CARDS

Promo Codes, Loyalty, Discounts & Gift Cards

How Charlotte’s Darlings Loyalty Account Works
How Do I Join Charlotte’s Loyalty Programme?
Am I Eligible for Charlotte’s Darlings Loyalty Club?
Do All of My Purchases Count Towards Charlotte’s Darlings Loyalty Club?
What Are Loyalty Coins?
How Do I Redeem Loyalty Coins?
How Do I Redeem Loyalty Rewards?

I Have an Issue with My Loyalty Account/Reward
Why Are My Store Purchases Not Showing In My Account/Can I Add These?
Why Have I Gone Down a Loyalty Level?
Can I Get My Loyalty Coins Reinstated If I Do Not Use Them?
What If I Don’t Like the Available Birthday Gift?
Why Did My Reward Not Apply?
Can I use my Loyalty Coins and Level Rewards together?

Troubleshooting Our Promotions
Why isn't my promotion code working?
How do I redeem a promotion code?

Pro Artist Program
Do you offer a discount for makeup artists and students?
When will I receive an update on my application?
Can I use my PRO discount on all products on site?
Can I ship product directly to my clients?
I cannot submit my Pro Artist application. What should I do?
I recently moved to another country/location. Can I still use my PRO discount?

Gift with Purchase
Why Are Offers Showing on the APP Not Showing on the Website?
Gift with Purchase
I want the free gift, but can I pick a different shade?
Do I need to send back my free gift?

Other Discounts and Offers
Do you offer subscriptions?
Do you offer a student discount?
Do you offer a discount for teachers, health care workers, military members, etc?

Charlotte's Magic Beauty Stars
Why join Charlotte's Magic Beauty Stars?
Does the discount apply to all products?
Why is my social post not being recognised?
Can I change/ personalise my discount code?

Gift Cards
Do you sell eGift Cards?
How do I redeem my eGift Card?
Where can I use my gift card?
I purchased an eGift Card, but the recipient hasn't received it
What do I do if I entered the wrong email address for the gift recipient?

Refer A Friend
Do you offer a discount if I refer a friend?
Why isn't my Refer A Friend promotion code working?
My friend placed an order, but I haven’t received my code.

Free Samples
Why Can't I Select Free Samples?
Why did my order arrive without samples?
What is the difference between Try Me Guarantee Samples and our Generic Samples?