PROMOTIONS & GIFT CARDS

Loyalty Programme

• What are Loyalty Coins?
• How can I earn and redeem Loyalty Coins?
• Can I earn Loyalty Coins on purchases made before July 18th?
• Will my Loyalty Coins Expire?
• Can I use my Loyalty Coin Rewards and Level Rewards Together?
• How Do I Join Charlotte's Loyalty Programme?

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Other Discounts and Offers

• Do you offer subscriptions?
• Do you offer free express shipping if I spend a certain amount?
• Do you offer a student discount?
• Do you offer a discount for teachers, health care workers, military members, etc?

Charlotte's Magic Beauty Stars

• Why join?
• Can anyone join?
• When will my application be approved?
• What do points mean?
• When do I get paid?
• Why doesn’t my referral code work?

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Gift Card

• Do you sell eGift Cards?
• How do I redeem my eGift Card?
• Where can I use my gift card?
• I purchased an eGift Card, but the recipient hasn't received it
• What do I do if I entered the wrong email address for the gift recipient?

Troubleshooting our promotions

• Why isn't my promotion code working?
• How do I redeem a promotion code?

10% Newsletter Sign-Up

• How do I get 10% off my order?
• Why won't my 10% off code work?
• Why haven't I received an email with my code?

Refer A Friend

• Do you offer a discount if I refer a friend?
• Why isn't my Refer A Friend promotion code working?
• My friend placed an order, but I haven’t received my code.

Free Samples

• Why did my order arrive without samples?
• Do you offer free samples?
• Can I select two of the same sample?

Gift with Purchase

• Gift with Purchase
• I want the free gift, but can I pick a different shade?
• Do I need to send back my free gift?

PRO Artist Program

• Do you offer a discount for makeup artists and students?
• When will I receive an update on my application?
• Can I use my PRO discount on all products on site?
• Can I ship product directly to my clients?
• I cannot submit my Pro Artist application. What should I do?
• I recently moved to another country/location. Can I still use my PRO discount?