PROMOTIONS & GIFT CARDS

Loyalty Programme

• How Do I Join Charlotte's Loyalty Programme?
• How do I redeem my rewards and benefits?
• Do my loyalty levels expire?
• Do all of my purchases count towards the Charlotte Tilbury Loyalty Programme?
• How do I earn benefits and rewards?
• What is the difference between a Benefit and a Reward?

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Gift Card

• Do you sell eGift Cards?
• How do I redeem my eGift Card?
• Where can I use my gift card?
• I purchased an eGift Card, but the recipient hasn't received it
• What do I do if I entered the wrong email address for the gift recipient?

Troubleshooting our promotions

• Why isn't my promotion code working?
• How do I redeem a promotion code?

10% Newsletter Sign-Up

• How do I get 10% off my order?
• Why won't my 10% off code work?
• Why haven't I received an email with my code?

Refer A Friend

• Do you offer a discount if I refer a friend?
• Why isn't my Refer A Friend promotion code working?
• My friend placed an order, but I haven’t received my code.

Free Samples

• Do you offer free samples?
• Can I select two of the same sample?
• Why didn't I receive the samples I selected at checkout?
• Why did my order arrive without samples?

Gift with Purchase

• Gift with Purchase
• I want the free gift, but can I pick a different shade?
• Do I need to send back my free gift with my return?

PRO Artist Program

• Do you offer a discount for makeup artists and students?
• When will I receive an update on my application?
• Can I use my PRO discount on all products on site?
• Can I ship product directly to my clients?
• I recently moved to another country/location. Can I still use my PRO discount?

Other Discounts and Offers

• Do you offer free express shipping if I spend a certain amount?
• Do you offer a student discount?
• 15% Off from Influencer or Makeup Artist
• Do you offer a discount for teachers, health care workers, military members, etc?