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  1. Charlotte Tilbury Beauty Ltd US
  2. ORDER QUERIES

ORDER QUERIES

Order Tracking, Order Amendments & Cancellations, Missing Item, Damaged or Faulty products

Order Tracking

  • How can I track my order?
  • My shipping method says Overnight, but I did not receive it the next day. What happened to my order?
  • Why does my tracking information only show that a label has been created?
  • I placed my order over the weekend. When will it ship?

Order Issues

  • An item is missing from my order. What should I do?
  • What should I do if I'm unable to complete my purchase?
  • I received the wrong item. What should I do?
  • I have received a damaged/faulty item. What should I do?
  • What do I do if I have an adverse reaction?

Order Amendments & Cancellations

  • I need to cancel or change my order. What can I do?
  • Why was my order cancelled?

Payment Information

  • What currencies do you accept?
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