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  1. Charlotte Tilbury Beauty Ltd US
  2. ORDER QUERIES

ORDER QUERIES

Order Tracking, Order Amendments & Cancellations, Missing Item, Damaged or Faulty products

Order Issues

  • An item is missing from my order. What should I do?
  • What should I do if I'm unable to complete my purchase?
  • I received the wrong item. What should I do?

Order Amendments & Cancellations

  • I need to cancel or change my order. What can I do?
  • Why was my order cancelled?

Payment Information

  • What currencies do you accept?
  • Do you accept international payment methods?

Order Tracking

  • How can I track my order?
  • Why does my tracking information only show that a label has been created?
  • My tracking details say my order was delivered, but I haven't received it. What should I do?
  • My tracking details show that my order is being returned to shipper. What happens now?
  • I placed my order over the weekend. When will it ship?
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