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Order Issues

An item is missing from my order. What should I do?

If you have a missing item, please get in touch with us here let us know which item is missing, your order number alo...

Why is my Canadian order delayed?

Due to system changes with the Canada Border Services Agency, some orders are experiencing processing delays. Please ...

What should I do if I'm unable to complete my purchase?

If you are unable to check out for any reason, we would advise taking the following steps: Clear your cache, history ...

I received the wrong item. What should I do?

We’re sorry that you received the incorrect item(s). Please contact us to let us know what is missing from your order...

I have received a damaged/faulty item. What should I do?

We’re sorry that your item(s) arrived in less than perfect condition. Please contact us and a member of Team Tilbury ...

What do I do if I have an adverse reaction?

We are very concerned to hear about your recent experience with Charlotte Tilbury products. We recommend that you dis...