Once your order has been dispatched, you will receive an email containing tracking information. You can also track the status of your order in the Charlotte Tilbury App, in the ‘Your Orders’ section.
You can also visit the carrier site directly:
US - USPS, UPS, FedEx, OnTrac (formally known as LaserShip), or GLS.
CANADA - CanadaPost or FedEx
If you have still not received your order and it has been over 5 business days since placing your order, please contact Team Tilbury here so we may investigate the status of your order.