Why doesn’t my Hyaluronic Happikiss balm retract into its packaging? Why doesn’t my Hyaluronic Happikiss balm retract into its packaging?

Why doesn’t my Hyaluronic Happikiss balm retract into its packaging?

The Hyaluronic Happikiss boasts a delightful, fondue-like texture that provides ample hydration. Owing to its unique consistency, please note that this product is non-retractable. For the best application experience, we recommend gently twisting the base in a counterclockwise direction, which will allow you to apply just the right amount of product with each use.