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Product Advice

Product Information, Samples, Cruelty free, Vegan & How to report an adverse reaction

Products
Are your products pregnancy safe?
Are your products cruelty free and vegan friendly?
Where can I find the ingredients in your products?
What do I do if I have an adverse reaction?

How To Use
How can I learn the best way to use my Charlotte Tilbury product?
How do I sharpen my Eyeliner & Lip Cheat?
Why doesn’t my Hyaluronic Happikiss balm retract into its packaging?
Why isn't my foundation pump working?
How many times do I need to twist my Magic Away Concealer before it reaches the sponge applicator?

Out of stock
My favorite product is out of stock. What should I do?
My favorite product has been discontinued. What should I do?
The product I want is sold out in my region of charlottetilbury.com, but I see it's available in another location. Can I place an order on the other region's site?

Virtual Services
What Virtual Beauty Services do you offer?
Can you recommend products for me?