I have received a damaged/faulty item. What should I do? I have received a damaged/faulty item. What should I do?

I have received a damaged/faulty item. What should I do?

We’re sorry that your item(s) arrived in less than perfect condition. Please contact us here within 48 hours of receiving your order and a member of Team Tilbury will be happy to assist you. 

Please note we would appreciate you sending us a photo of the damaged item(s) you received. If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.