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Order Issues

An item is missing from my order. What should I do?
If you have a missing item, please get in touch with us here let us know which item is missing, your order number alo...
What should I do if I'm unable to complete my purchase?
If you are unable to check out for any reason, we would advise taking the following steps: Clear your cache, history ...
I received the wrong item. What should I do?
We’re sorry that you received the incorrect item(s). Please contact Team Tilbury here letting us know what is missing...
I have received a damaged/faulty item. What should I do?
We’re sorry that your item(s) arrived in less than perfect condition. Please contact us here within 48 hours of recei...
What do I do if I have an adverse reaction?
We are very concerned to hear about your recent experience with Charlotte Tilbury products. We recommend that you dis...