PRODUCT ADVICE

Products

• Are your products cruelty free and vegan friendly?
• Where can I find the ingredients in your products?
• Are your products pregnancy safe?
• What do I do if I have an adverse reaction?

How To Use

• How can I learn the best way to use my Charlotte Tilbury product?
• How do I sharpen my Rock 'N' Kohl Eyeliner?
• Why doesn’t my Hyaluronic Happikiss lipstick balm retract back into the packaging?
• Why isn't my foundation pump working?
• How many times do I need to twist my Magic Away Concealer before it reaches the sponge applicator?
• Why does my Magic Cream Light show an expiration date of August 2021?

Out of stock

• My favorite product is out of stock. What should I do?
• My favorite product has been discontinued. What should I do?
• The product I want is sold out in my region of charlottetilbury.com, but I see it's available in another location. Can I place an order on the other region's site?

Virtual Services

• What Virtual Beauty Services do you offer?
• Can you recommend products for me?