What should I do if my shade match doesn't look right? What should I do if my shade match doesn't look right?

What should I do if my shade match doesn't look right?

We’re sorry your foundation shade wasn’t the right match! 

To find a better fit, you can: 

  • Try our Foundation Shade Finder under "Shade Match Tools" in the navigation menu or on the product page. 
  • Book a 1-on-1 consultation with a Virtual Artist under "Services." 
  • Visit a local store for an in-person colour match. You can find a list of our locations here. 

If you purchased your item on CharlotteTilbury.com and the shade isn't quite right, you may be eligible to return a gently used product under our returns policy. You can learn more about our returns policy and how to create a return here.