Help Center
Frequently Asked Questions
An item is missing from my order. What should I do?
If you have a missing item, please get in touch with us here let us know which item is missing, your order number alo...
I need to cancel/amend my order. What can I do?
You can request changes to your order within 20 minutes of placing your order during our business hours listed under ...
Can I return my online purchase to a store or counter?
You are also not able to register a store return or a purchase from an authorised retailer with us.
If you have purch...
Do you offer a discount for makeup artists and students?
You may be entitled to get a 30% discount on make up and skincare through our Pro Artist program for both makeup arti...
Why Can't I Select Free Samples?
At this time, free samples are unavailable on charlottetilbury.com. Please know that we're hoping to bring this offer...
Are your products safe to use during pregnancy?
If you are pregnant, we advise avoiding the use of Magic Night Cream, Collagen Lip Bath, Multi Miracle Glow Balm, Mag...
Live Chat With Us 7 Days a Week!
Team Tilbury are on standby 9am - 8pm GMT weekdays and 11am - 6pm GMT on Saturday & Sunday (excluding public holiday...
Become a Charlotte Tilbury partner and earn commission!
You can partner with Charlotte Tilbury Beauty through our Affiliates and Ambassador programme and our Magic Beauty St...