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Order Queries

Do I need to pay taxes and duties?

There have been no recent changes to our shipping costs. Should this change in the future we will keep you posted in ...

My order is shipping to the wrong address. Can you change the address?

We are unable to guarantee that changes can be made to your order details after your order has been placed. However, ...

My tracking details say my order was delivered, but I haven't received it. What should I do?

Please allow up to 24 hours for delivery from the time your tracking details state your order was delivered. Occasion...

My tracking details show that my order is being returned to shipper. What happens now?

If our courier was unable to successfully deliver your package, your order will be returned back to us. There is a li...