MY ACCOUNT & THE APP

Charlotte Tilbury App

• What version of my iPhone/Android do I need to download the Charlotte Tilbury app?
• Why is the app is displaying the wrong location/currency?
• I can't log into the app

My Account

• How do I unsubscribe?
• Can you resend my order confirmation if there was a typo in my email address?
• Can I create an account on charlottetilbury.com?
• How do I view my Order History?
• How do I manage my credit card details in My Account?
• How do I change My Details in My Account?

Password Reset

• Why can’t I reset my password?
• How do I reset my password?
• Why haven't I received my reset password email?

Subscriptions

• How can I enroll in a subscription?
• Can I change or cancel my subscription anytime?
• Can I return my subscription product?
• Can I apply a promo code to my subscription?
• When will I be charged for my subscription?

Store Credit

• How can I find my store credit balance?

Wish List

• How do I add items to my wish list?