RETURNS

Returns Policy and How To Return

• How do I make a return?
• COVID-19 and Returns
• What is your return policy?
• Instagram Returns
• Can I return a Gift?

Refunds

• I've sent my item back, but I haven't received my refund.
• When will I receive my refund?
• How long will it take for my refund to be shown in my account?
• How can I receive my refund if my card is no longer in use?
• My return tracking details show that my return was successfully delivered. Where is my refund?
• Do you refund the delivery charge?

More Return Enquiries

• How do I get a new return label?
• I no longer have my returns slip. What should I do?
• I want to return a damaged/faulty item. What should I do?
• I bought a kit and only want to return one item. Can I do this?
• Do I need to return my free gift with the rest of my order?

Different methods of return

• Can I return my order if I'm in a different country or location from when I received it?
• Can I return my online purchase to a store or counter?
• My purchase from an authorised retailer arrived damaged. Can you assist me?

Afterpay Returns

• Can I return an order purchased with Afterpay?
• What happens to my payments when I make a return?
• Why am I being charged if my item was returned?