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  1. Charlotte Tilbury Beauty Ltd
  2. RETURNS

RETURNS

COVID-19, Returns & Refund Policy, How to return & more

Returns Policy and How To Return

  • Extended Christmas Returns Period - 31st January 2021
  • COVID-19 and Returns
  • What is your return policy?
  • Canada- How do I make a return?
  • US - How do I make a return?
  • What's your return address?

Refunds

  • I've sent my item back, but I haven't received my refund.
  • When will I receive my refund?
  • How long will it take for my refund to be shown in my account?
  • How can I receive my refund if my card is no longer in use?
  • Do you refund the delivery charge?

More Return Enquiries

  • How do I get a new return label?
  • I want to return a damaged/faulty item. What should I do?
  • US- Why doesn't my return label have a tracking number?

Different methods of return

  • I'm unhappy with a purchase I made with one of your authorised retailers. What do I do now?
  • Can I return my online purchase to a store or counter?
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