RETURNS

Returns Policy and How To Return

• Extended Christmas Returns Period - 31st January 2021
• COVID-19 and Returns
• What is your return policy?
• Canada- How do I make a return?
• US - How do I make a return?
• What's your return address?

Refunds

• I've sent my item back, but I haven't received my refund.
• When will I receive my refund?
• How long will it take for my refund to be shown in my account?
• How can I receive my refund if my card is no longer in use?
• Do you refund the delivery charge?

More Return Enquiries

• How do I get a new return label?
• I want to return a damaged/faulty item. What should I do?
• US- Why doesn't my return label have a tracking number?

Different methods of return

• I'm unhappy with a purchase I made with one of your authorised retailers. What do I do now?
• Can I return my online purchase to a store or counter?