charlotte-tilbury-beauty-logo Visit our corporate site
Continue Shopping Submit a request
Submit a request Store Locator Store Directory
Continue Shopping
  1. Charlotte Tilbury Beauty Ltd US
  2. RETURNS

RETURNS

Returns & Refund Policy, How to return & more

Returns Policy and How To Return

  • How do I make a return?
  • Holiday Return Policy
  • What is your return policy?
  • Instagram Returns
  • Can I return a Gift?

Refunds

  • I've sent my item back, but I haven't received my refund.
  • When will I receive my refund?
  • How long will it take for my refund to be shown in my account?
  • How can I receive my refund if my card is no longer in use?
  • My return tracking details show that my return was successfully delivered. Where is my refund?
  • Do you refund the delivery charge?

More Return Enquiries

  • I no longer have my returns slip. What should I do?
  • I want to return a damaged/faulty item. What should I do?
  • I bought a kit and only want to return one item. Can I do this?
  • Do I need to return my free gift with the rest of my order?
  • I disputed an order, but can you issue my refund now?

Different methods of return

  • Can I return my order if I'm in a different country or location from when I received it?
  • Can I return my online purchase to a store or counter?
  • My purchase from an authorised retailer arrived damaged. Can you assist me?

Afterpay Returns

  • Can I return an order purchased with Afterpay?
  • What happens to my payments when I make a return?
  • Why am I being charged if my item was returned?
2013-2020 © Islestarr Holdings Ltd. All rights reserved.
Visit Charlotte Tilbury's Corporate Site
Privacy PolicyCookies PolicyTerms & Conditions