ORDER QUERIES

Order Management

• How do I know if my order went through?
• An item is missing from my order. What should I do?
• I received the wrong item. What should I do?
• I have received a damaged/faulty item. What should I do?
• Why did my order arrive without samples?
• Why didn't I receive the samples I selected at checkout?

Order Amendments and Tracking

• When will my order ship?
• I need to cancel/amend my order. What can I do?
• How can I track my order?
• My tracking details say my order was delivered, but I haven't received it. What should I do?
• Why was my order cancelled?
• My tracking details show that my order is being returned to shipper. What happens now?

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Payment and other Pre-Purchase Information

• COVID-19 and Order Status
• Do I need to pay taxes and duties on my order?
• What are your accepted payment methods?
• What currencies do you accept?
• Do you accept international payment methods?
• How do I pay with my store credit?

Site Navigation and Technical Difficulties

• How do I change country?
• What should I do if I'm unable to complete my purchase?

Adverse Reaction

• What do I do if I have an adverse reaction?