Order Management
- An item is missing from my order. What should I do?
- Why was my order cancelled?
- How do I know if my order went through?
- I received the wrong item. What should I do?
- I have received a damaged/faulty item. What should I do?
- Why did my order arrive without samples?
Order Amendments and Tracking
- I need to cancel or change my order. What can I do?
- How can I track my order?
- Why does my tracking information only show that a label has been created?
- When will my order ship?
- My tracking details say my order was delivered, but I haven't received it. What should I do?
- My tracking details show that my order is being returned to shipper. What happens now?
