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  1. Charlotte Tilbury Beauty Ltd
  2. ORDER QUERIES

ORDER QUERIES

Order Tracking, Order Amendments & Cancellations, Missing item, Damaged or Faulty products

Order Management

  • An item is missing from my order. What should I do?
  • Why was my order cancelled?
  • How do I know if my order went through?
  • I received the wrong item. What should I do?
  • I have received a damaged/faulty item. What should I do?
  • Why did my order arrive without samples?
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Order Amendments and Tracking

  • I need to cancel or change my order. What can I do?
  • How can I track my order?
  • Why does my tracking information only show that a label has been created?
  • When will my order ship?
  • My tracking details say my order was delivered, but I haven't received it. What should I do?
  • My tracking details show that my order is being returned to shipper. What happens now?
See all 7 articles

Payment and other Pre-Purchase Information

  • Do I need to pay taxes and duties on my order?
  • What are your accepted payment methods?
  • What currencies do you accept?
  • How do I pay with my store credit?

Site Navigation and Technical Difficulties

  • How do I change shipping location?
  • What should I do if I'm unable to complete my purchase?

Adverse Reaction

  • What do I do if I have an adverse reaction?
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