charlotte-tilbury-beauty-logo Visit our corporate site
Continue Shopping Submit a request
Submit a request Store Locator Store Directory
Continue Shopping
  1. Charlotte Tilbury Beauty Ltd
  2. ORDER QUERIES

ORDER QUERIES

Order Tracking, Order Amendments & Cancellations, Missing item, Damaged or Faulty products

Order Management

  • How do I know if my order went through?
  • An item is missing from my order. What should I do?
  • I received the wrong item. What should I do?
  • I have received a damaged/faulty item. What should I do?
  • Why did my order arrive without samples?
  • Why didn't I receive the samples I selected at checkout?

Order Amendments and Tracking

  • US Orders placed Jan 10th -12th
  • When will my order ship?
  • I need to cancel/amend my order. What can I do?
  • How can I track my order?
  • My tracking details say my order was delivered, but I haven't received it. What should I do?
  • Why was my order cancelled?
See all 7 articles

Payment and other Pre-Purchase Information

  • COVID-19 and Order Status
  • Do I need to pay taxes and duties on my order?
  • What are your accepted payment methods?
  • What currencies do you accept?
  • Do you accept international payment methods?
  • How do I pay with my store credit?

Site Navigation and Technical Difficulties

  • How do I change country?
  • What should I do if I'm unable to complete my purchase?

Adverse Reaction

  • What do I do if I have an adverse reaction?
2013-2020 © Islestarr Holdings Ltd. All rights reserved.
Visit Charlotte Tilbury's Corporate Site
Privacy PolicyCookies PolicyTerms & Conditions