Our current timeframe for return processing is 21 business days. Until the refund is confirmed and processed by Charlotte Tilbury, your original Payment Schedule with Afterpay will continue.
If you’ve made a return with Charlotte Tilbury and would like to request that your next payment with Afterpay be pushed back by up to 2 weeks from the original due date in order for the merchant to process your refund, you can do so easily in the Afterpay app. Just follow the steps below:
- From the Orders Details menu, select Returning an Order.
- Choose whether the return is for a purchase made in-store or online.
- Following the prompts, enter the order details as instructed.
If your request is successful, the final confirmation screen will include your updated Payment Schedule.
Please note that you’ll only be able to make this request once per order. Additionally, if your refund still hasn’t been processed by your next payment date and amounts remain due, you may have 2 payments due on the same day.
You can learn more about this on Afterpay's help center here.