We're sorry to hear that you didn’t receive your samples as requested at checkout.
Our complimentary samples are limited, and subject to change. We reserve the right to substitute or remove samples from checkout at our discretion. We are unable to replace samples if they arrived damaged, or if you are unhappy with a substitute we have provided. We apologize for any disappointment this causes.
Samples, when available, are shipped with physical merchandise orders only. Please note that eGift Certificates and Gift Cards are not considered merchandise.
As we exclusively allocate samples to our counters and to our distribution center, we apologize that we are unable to fulfil sample requests at Customer Care.