We're currently experiencing a high volume of returns due to COVID-19 and more customers shopping online than ever before. Due to the amount of orders needing to be refunded and the safety measures in place for our warehouse staff, returns are taking a bit longer than usual to be processed.
We kindly ask that you wait 21 business days for your refund to be processed.
If it has been over 21 business days since your return has been sent back, please contact our customer service team by submitting a request here. Please include your order number, item(s) returned as well as the date you shipped your item(s) back and a member of Team Tilbury will be happy to look into this for you.