Most orders ship within 24-48 hours within business hours. Any delays are due to safety measures and high online order volumes caused by the coronavirus outbreak.
Our warehouses are operational Monday - Friday and are closed on Saturday, Sunday and some bank holidays.
ShopRunner orders and orders with Express shipping are also affected by these delays.
Also note, our shipping couriers may experience intermittent delays with delivery due to safety guidelines and a high volume of packages.
We suggest checking back here for updates.
Additionally, Canadian orders placed after 2pm EST and US orders placed after 4pm EST will not begin processing until the following business day.
Please be aware all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.