We are committed to providing premium customer service to our customers and accept returns of unused or gently used products free of charge. You may return your items within 30 days of purchase for a full refund. Items returned more than 30 days from purchase will receive a store credit if within 60 days.
Unfortunately, exchanges cannot be processed at this time.
Please note: For all bundle purchases, individual components may not be returned separately.
Please follow the instructions below so that we can process your return as quickly as possible.
On the Return Form enclosed in your order please enter the quantity you wish to return and select the appropriate reason code. If you don't have your Return Form please include your name, contact details and order number with your return.
Please keep your returns shipping receipt as we are unable to track returned packages.
Pack your returns in the original packaging with the prepaid Canada Post shipping label included with your order and send in your item(s) to the following address:
Farrow Logistics
C/O Charlotte Tilbury Beauty CA Inc.
3255 Argentia Road, Unit 102
Mississauga, ON L5N 0G1
We ask that you allow up to 21 business days for processing.
