As a result of COVID-19, we are experiencing higher volumes than usual and have additional hygiene measures in place at our fulfilment centers. Therefore, returns are currently taking up to 21 business days to be processed. If it has been longer than 21 workings days (Monday-Friday, excluding holidays) then please contact Team Tilbury here and we will be happy to investigate this for you.
Please note that all returns undergo a 72 hour quarantine period once received at our warehouse for our worker's safety.
