When you enter one of Charlotte's Loyalty Levels, you will have 12 months to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 12 months and not moved into the next Level, you will drop to the Level reflective of your last 12 months’ spend history. If you do shop to the value of the next Level's spend threshold, congratulations! your My Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will refresh again 12 months after joining your new Level.