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  1. Charlotte Tilbury Beauty Ltd
  2. RETURNS

RETURNS

COVID-19, Returns & Refund Policy, How to return & more

Returns

  • Extended Christmas Returns Policy- 31st January 2021
  • COVID-19 and returns
  • What is your return policy?
  • How do I exchange?
  • How do I return my order?

Refunds

  • What is my refund status?
  • How long will it take for my refund to be shown in my account?
  • How can I receive my refund if my card is no longer in use?
  • I've returned an item, where is my refund?

More Return Enquiries

  • Return Label Request
  • I want to return a damaged/faulty item. What should I do?

Different Methods of Return

  • I've purchased a product from one of your stockists and am unhappy, what can I do?
  • Omnichannel Returns
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