Order Management
- An item is missing from my order. What should I do?
- Why was my order cancelled?
- TikTok Orders
- I received the wrong item. What should I do?
- I have received a damaged/faulty item. What should I do?
- Why did my order arrive without samples?
Order Amendments and Tracking
- I need to cancel/amend my order. What can I do?
- How can I track my order?
- My tracking details say my order was delivered, but I haven't received it. What should I do?
- I haven't received my order yet. What should I do?
- My tracking details show that my order is being returned to shipper. What happens now?
Payment and Other Pre-Purchase Information
- Do you offer gift wrap?
- Why isn't Klarna available?
- Do I need to pay taxes and duties?
- What are your accepted payment methods?
- What currencies do you accept?
- Do you accept international payment methods?
