If this was bought from a partner retailer/store, we are unable to complete your request for a refund/exchange. Our retail partners operate as a separate business entity and we are therefore unable to process any change requests on their behalf. Please reach out directly to the retailer that you purchased through and they will be happy to assist you
If you wish to return an item you received as a gift which was purchased online, you may exchange it for store credit to your Charlotte Tilbury account. Please get in touch with the order number for the Gift return and we can advise further.