Christmas gifts and products purchased from our Holiday collection from 1st Oct to 24th Dec, will be honoured with an extended returns period until 31st Jan 2021.
*Subject to the terms & conditions of our Returns Policy on www.charlottetilbury.com*
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Please use the returns form enclosed with your order to return or exchange your goods. Please be advised that we are unable to take returns on products not purchased online at CharlotteTilbury.com/uk. If you purchased a product at one of our authorised retailers or counters, please contact them directly.
For reasons of health and safety we will only be able to offer a refund or exchange on unused or gently used items.